Delete your Coachbase account
Last updated: October 2026
How to delete your account
You can delete your account yourself, in the app or on the web. The steps are the same in both places.
- Sign in to Coachbase in the app or at coachbase.in.
- Open Settings, then Account, then Delete Account.
- Confirm. Your account and data are deleted straight away and you are signed out.
Deletion is permanent and happens straight away. It cannot be undone, and we cannot restore your data afterwards.
What gets deleted
- Your profile and onboarding answers
- Your programs, workouts and check-ins
- Your chat history with your coach
- What your coach has remembered about you
- Your uploaded photos
- Your Strava connection and the activities imported from it
- Health data synced from Health Connect or Apple Health
- Your credits and subscription details
- Your AI coach choice and its history
- The devices registered for notifications
- Your sign-in details
What we keep
We keep the record of payments and invoices for as long as Indian tax law requires, and no longer. These records include the amount, the date, the plan, the payment method (for Razorpay payments, your UPI ID or the last four digits of your card) and the email and phone number used to pay. They do not include your health or training data.
Usage counts we store ourselves are kept only in a form that no longer points to you. We also ask PostHog to delete the product analytics linked to your account where we can. If any remain, email us and we delete them within 30 days.
If you delete your account, we keep a one-way code made from your email address and sign-in ID, together with whether you already used the free week, the free program and the launch price window. It cannot be turned back into your email. It is used only to stop a new account with the same details from getting a second free week, a second free program or the launch price. We keep this code for 2 years after the account is deleted, then delete it.
Payments made through Razorpay, the App Store or Google Play are also recorded by those companies under their own policies.
If you used Sign in with Apple, we also ask Apple to remove Coachbase from your Apple ID. If that does not go through, we show you how to do it yourself: on your iPhone, open Settings, tap your name, then Sign-In & Security, then Sign in with Apple, and remove Coachbase.
Your subscription
A Coachbase Pro plan you bought on our website is cancelled right away when you delete your account, so there are no further charges.
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it with the store first so you are not charged again.
- On iPhone or iPad: open Settings, then your name, then Subscriptions, then Coachbase.
- On Android: open the Play Store, tap your profile, then Payments and subscriptions, then Subscriptions, then Coachbase.
If you cannot sign in
Email support@coachbase.in from the email address on your account and ask us to delete it. We then delete it in full and confirm by reply.
For anything else, see our Privacy Policy or the Support page.