Support
Help with your plan, your account or a payment.
Email us
We usually reply within two working days. Writing from the email address on your account helps us find it quickly.
Common questions
How do I cancel my subscription?
It depends on where you subscribed.
- On coachbase.in: open Settings, then Account, then Cancel subscription. Payments on the web go through Razorpay.
- On iPhone or iPad: open Settings, then your name, then Subscriptions, then Coachbase.
- On Android: open the Play Store, tap your profile, then Payments and subscriptions, then Subscriptions, then Coachbase.
Your access continues until the end of the period you already paid for.
How do I restore a purchase in the app?
Sign in with the same account, open the subscription screen and tap Restore purchases. The app checks with the App Store or Google Play and turns your plan back on.
How do I delete my account?
Open Settings, then Account, then Delete Account. The full steps, and what happens to your data, are on the delete account page.
Deletion is permanent and happens straight away. We keep payment records, as tax law requires, usage counts that no longer identify you, and a one-way code, kept for 2 years, that stops a second free week, a second free program or the launch price.
A Coachbase Pro plan bought on our website is cancelled right away when you delete your account. Deleting your account does not cancel an App Store or Google Play subscription. Cancel it with the store first, using the steps above.
Is Coachbase medical advice?
Coachbase is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. If you have urgent symptoms, contact a doctor or emergency services.